NewYorkBannerStands.com Return Policy
NewYorkBannerStands.com focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at 1-800-516-7606 / (212) 300-3892, Option 1 or via email at info@NewYorkBannerStands.com.
Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to NewYorkBannerStands, Inc. within 5 business days of receiving your order. Customer will be requested to submit digital photos to document the product’s defects. In some cases, customer will be required to ship defective product(s) back to NewYorkBannerStands at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to NewYorkBannerStands at the customer’s expense, NewYorkBannerStands may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at NewYorkBannerStands's discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.
Customer Supplied Proofs
We are not responsible for any and all errors in the customer’s printing job if they select the “No Proof. Run As Is.” option.
Color Proof Accuracy
Please note color proofs cannot match the final product 100% due to the fact that proofs are created in a different way than the printed piece and the customer supplied proofs are not calibrated to our presses.
Indemnity
You agree to indemnify, defend and hold NewYorkBannerStands.com harmless, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense related to your violation of this Terms and Conditions. You agree to defend, indemnify, and hold NewYorkBannerStands.com harmless from any and all claims arising from the improper use of trademark, copyright, or other protected material.
Right of Refusal
We reserve the right to refuse service or products to any person or organization.
